Rest assured that you are in good hands. We have a team in place that operates 24/7 to ensure that you are well taken care of.

Track Your Order


After purchasing your product, you will receive an order confirmation and an order number from us via email. We’ll be sure to share next steps and provide you with all the necessary information for your product updates and shipment tracking info.

Products typically ship within just a few business days. Some exceptions may apply for made-to-order items (and in this case: Global Pandemics & subsequent mandatory lock downs).

Once your order is shipped, you will receive another email notification that will include your tracking number and the shipping carrier it has been sent with. You can track your shipment here or by using the link provided in the email.

If you do not receive an order confirmation email, or any other notification within 3 business days, unless previously specified otherwise, please contact thermaliving at (720) 428-2616 or email